Return policy

Returns and Refunds

We want you to be completely satisfied with your purchases from us. If for any reason you are unhappy with your order, here is our returns policy:

1. Return Period : You have 7 days from the date of receipt of your order to initiate a return.

2. Items eligible for return :

   • Items must be unused , in their original package and in in a perfect state .
   • Personalized items on promotion or final sale are not eligible for return.

3. Return Process :

   • Contact our customer service team by email at contact@Pet-Honesty.com to initiate the returns process.
   • The customer pays the return costs.

4. Refund :

   • Once we have received and inspected the returned item, we will issue a refund.
   • The refund will be made to the same payment method used during the original purchase.

5. Trades :

   • If you wish to exchange an item, please follow the same returns procedure and place a new order for the desired item.

6. Contact :

   • For any questions regarding returns, please feel free to contact us at contact@Pet-Honesty.com .